1. A Facsimile is a paper image that is transmitted over the internet via printers. TRUE FALSE
2. Company letterhead provides all of the company's identifying information in an easy to read, attractive format. TRUE FALSE
3. When addressing an envelope, the return address is placed in the center, right of the envelope. TRUE FALSE
4. What are the three accepted requirements of writing business correspondence? Brevity, Clarity, Grammar and Spelling Boldness, Clarity, Punctuation Brevity, Creativity, Grammar and Spelling Brevity, Creativity, Punctuation
5. What is a memorandum? A memorandum is a company policy that limits employee communications throughout the company. Not intended for management. A memorandum is a template that all employees of a company use to track incoming communications. Intended for customer research. A memorandum is an in-house written communication. It is only intended to be seen by company personnel. A memorandum is a chain email sent to all potential customers. It is a form of advertising.
6. Handling an unpleasant phone call in a _____ and _____ manner will often relax the caller. Stern, soft Stern, calling Rude, obnoxious Calm, caring
7. When speaking with a person who has limited use of the language that you speak, it is extremely important that you speak _____ and _____. Loud, clear Clearly, concisely Softly, friendly Short, to the point
8. If a memo is typed by a person other than the memo writer, _____ should be used. A company logo A personal stamp Signature line Reference initials
9. Choose the answer that is NOT a heading that should be included in a fax. Date Title CC RE
10. The heading Cc in an email or memorandum stands for: Company correspondence Chairman copy Company copy Courtesy copy
11. It is important to remember that your email is regulated by the government and can only be used for company use. >BR>private and cannot be looked at by anyone but the receiver of the email. a tool that employees should always use before they use the telephone. Not private and employers can monitor email traffic and content of employees.
12. The difference between a Block style letter format and a Modified Block style format is that the Modified Block doesn't have an inside address. that the Modified Block has letterhead and Block doesn't. that the date, complementary close, name of sender and their title are on the right side of the letter. that the Modified Block is formal and Block is informal.
13. What is the recommended font style and size for writing a business letter? Monotype Corsiva, size 12 Times New Roman, size 12 Arial, size 10 Veranda, size 9
14. When leaving professional phone messages, always… leave your name and state the only times you can be reached. ask for the specific person in that company you wish to speak with or ask for their immediate supervisor. demand to talk to the person in charge and give your name. state your name, company, phone number and reason for calling.
15. Because the letter is representative of your business and is reflective of how you value your customers. Always pay attention to detail. Poor format, spelling or grammatical errors tells the reader that details are not important to you or to your business. TRUE FALSE
First Name Last Name
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